Refund policy

At ELEMENT & BREW, we design architectural espresso gear and kitchen workspace protection engineered to the highest standard. If your acquisition does not completely meet your expectations, we are here to assist you.
  1. 14-Day Statutory Cancellation Period
    Under the UK Consumer Contracts Regulations, you have the right to cancel and return your order for any reason within 14 days of receiving your items.
  2. Return Conditions
    To be eligible for a full refund, your item must be returned in the exact condition you received it:
  • Unused, pristine, and completely free of coffee stains, watermarks, or cosmetic wear.
  • In its original, undamaged premium packaging, including all protective custom foam inserts and architectural casing blocks.
We reserve the right to refuse a refund or apply a partial deduction if the product shows clear signs of use, stone seasoning, or packaging degradation that diminishes its retail value.
  1. How to Initiate a Return
  2. Contact our concierge desk at support@elementandbrew.com with your Order Reference Number (e.g., EB1001).
  3. Our team will provide you with the authorized return shipping address.
  4. Securely package your item. We highly recommend using a tracked Royal Mail service, as we cannot accept liability for return consignments lost or damaged in transit.
Please note: Customers are responsible for covering their own return shipping costs, except in cases where the item arrived damaged or defective.
  1. Damages, Defects, & Structural Faults
    Please inspect your order immediately upon delivery. If your stone draining pad or barista tools arrive chipped, fractured, or functionally defective, contact us within 48 hours of receipt. Include clear photographic evidence of both the item and the external transit packaging so we can arrange a complimentary replacement courier.
  2. Processing Your Refund
    Once your return is received and inspected at our UK facility, we will send an automated notification email verifying its status. Approved refunds are credited directly back to your original payment method (Shop Pay, Apple Pay, or credit card) within 5–7 business days.