Shipping policy

SHIPPING POLICY
At ELEMENT & BREW, we are dedicated to delivering our architectural espresso gear and kitchen workspace protection swiftly and securely. We currently operate exclusively within the United Kingdom to maintain rigorous quality control over our domestic logistics pipeline.
  1. Shipping Zones & Destination Restrictions
    We ship to addresses across England, Scotland, Wales, and Northern Ireland. We do not currently accept orders or dispatch consignments to international destinations or British Overseas Territories.
  2. Shipping Methods, Pricing, & Thresholds
    All orders are processed and shipped using reliable Royal Mail tracked networks. Your shipping options and costs are calculated at checkout based on your final order value:     [1]
  • Royal Mail Tracked 48
    Cost: 4.00
    Order Criteria: Applied to all orders from 0.00 to 39.99
    Estimated Delivery: 3 to 5 business days after dispatch
  • Royal Mail Complimentary Tracked 48
    Cost: Free (0.00)
    Order Criteria: Automatically applied to all orders of 40.00 and up
    Estimated Delivery: 3 to 5 business days after dispatch
  • Royal Mail Tracked 24 (Next-Day)
    Cost: 6.00
    Order Criteria: Available as an optional premium upgrade for all orders
    Estimated Delivery: 1 to 2 business days after dispatch     [1]
  1. Order Processing & Cut-Off Times
    We process orders Monday through Friday, excluding UK bank holidays. Most orders are prepared and handed over to our courier partner within 1 to 2 business days. Orders placed over the weekend or during national holiday periods will be processed on the following working day.     [1, 2, 3]
  2. Tracking & Delivery Confirmation
    Once your consignment has been scanned into the Royal Mail courier network, an automated dispatch notice containing your unique tracking link will be sent to your registered email address. You can use this service to monitor your parcel's progress and manage your delivery preferences.     [1]
  3. Delivery Anomalies & Missing Parcels
    If your tracking information indicates that your parcel has been successfully delivered but you have not received it, please check your designated safe places or consult with immediate neighbors before contacting our concierge. Missing or delayed delivery claims must be raised with our support team within 14 days of your original dispatch notification.
  4. Order Modifications & Address Adjustments
    Please review your delivery details carefully before completing checkout. Because we strive to dispatch our premium gear rapidly, we cannot guarantee that address modifications can be accommodated once an order has entered our automated processing engine. If you detect an error, please email support@elementandbrew.com immediately.